FAQs
GENERAL
HOW DO I KNOW IF MY ORDER CONFIRMED?
You will receive confirmation from us to the email address you entered during checkout. If you did not receive an email confirmation, please contact us.
HOW LONG DOES IT TAKE TO MAKE AND SHIP?
Generally, it takes 1-3 business days from the time you place your order to complete the printing, packing, and shipping. Everything is made to order, so we appreciate your patience while we make a one-of-a-kind print just for you. Please note that during busier seasons, it can take up to 7 days to process orders.
CAN YOU INCLUDE A GIFT MESSAGE?
Of course! You can include the gift message in the note section of the order just before checkout and we will attach it to the order. Our art makes a great gift idea for everyone.
WILL YOU SEND A PROOF BEFORE PRINTING?
If you would like to see a proof of your custom order, please make sure to contact us as soon as you place the order or leave us a note with the order. We can provide a digital mock-up image if you chose to crop or shape your print.
WHAT IF I ENTERED THE WRONG INFORMATION?
Please contact us immediately if you have entered the wrong information, such as email address or postal address. If possible, we will redirect postage to the correct address at no additional cost.
Can I order a custom size?
Yes. A unique feature of ArtsCart is that we can make pretty any size for you. Please contact us.
HOW LONG DOES DELIVERY TAKE?
Orders are custom-printed and dispatched within 1-3 business days. Orders are usually delivered within 3-8 business days. Please note that we are not responsible for delays that are out of our control, such as at Customs.
CAN I TRACK MY ORDER?
Yes, all orders come with a tracking number and are insured. You will receive an email from the courier containing the tracking details when your order is dispatched. You can also track your shipments on our site too by logging into your account.
WHERE DO YOU DELIVER?
We ship our print products worldwide.
WHO WILL DELIVER MY ORDER?
ArtsCart uses a variety of local shipping partners, depending on where you are located. You will receive an email from the courier containing all the shipping information when your order is dispatched.
WHAT IF MY PRINT IS DAMAGED?
Your order is insured. ArtsCart will replace or refund any print that is defective or damaged by shipping. Please send us an image of the damage so we can contact our shipper. If you are not satisfied with your order, please get in touch with us as soon as possible and we will find a solution. Please see our Refund & Returns policy.
What is your general return policy?
Because everything is printed to order, we cannot accept returns. If there is an issue with your order, such as damage or it's lost, we're happy to replace it at no additional cost. Please note that orders where incorrect information was provided by the customer don't qualify for a return.
What if the item is lost in the mail or arrives damaged?
We are happy to replace any item that has been lost in the mail or arrives damaged, simply send us photos of the damaged part of the print and we will get a replacement shipped to you asap!
How safe is your packaging?
Our print products are expertly packaged to prevent your art from being damaged during the shipping and handling stage. If you have any issues with the shipment please contact us.
Is my order and shipment insured?
Yes, we offer FREE insurance to all our customers globally. If your package is lost or damaged we will provide you a refund or replacement free of charge. Your 100% satisfaction is our number one priority.
Thank you.
The ArtsCart Team